TERMS &
CONDITIONS

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BOOKING POLICIES

• The reservation will be reviewed by management, and a booking confirmation email will be sent once the reservation has been approved. Making a reservation does not guarantee a booking until it is approved.
• Single occupancy only.
• Reservation start date must be within 2 weeks of today or the last booked date.
• Guest must have a permanent out-of-town residence, and be in town on a work or study assignment. (No locals.) We may require proof of work/study assignment.
• Guest must have a valid credit card in their name.
• Guests must be 21 years or older to book a room.

DEPOSIT AND PAYMENT

• The Refundable Deposit and Cleaning Fee are charged to the card on file upon booking confirmation.
• $100 Refundable Deposit and $100 Cleaning Fee ($200 total) for Rooms and Suites.
• $125 Refundable Deposit and $125 Cleaning Fee ($250 total) for Apartments.

Weekly Autopay: The Weekly Rate will be charged by credit card on your arrival date, then weekly until your departure. If the Weekly Autopay transaction is declined, a $20 service fee will be added to your account.

REFUNDABLE DEPOSIT

The refundable deposit will be refunded to the credit card on file after check-out with the following conditions:

• The guest must give 1 week's notice before their booked departure.
• The room must be left in the same condition as it was found:
  • All dishes must be cleaned and put away in Suite Rooms: $30 fee for dirty dishes.
  • Excessive garbage left in room: $30 fee.
  • Excessive dirt/mess in room: $75 fee.
• There are no missing or damaged items. Missing or damaged items will be taken out of the deposit as follows:

Damaged or missing items not listed will be charged at replacement cost. If damages and missing item charges exceed the refundable deposit amount, the credit card on file will be charged the additional amount.

NO FRONT DESK OR STAFFED OFFICE

For questions or concerns, a staff member can always be reached by phone: (585) 236-4209 (text or call) or email: [email protected]

NO MAID SERVICE DURING STAY

Guests are responsible for keeping the room clean and must launder their own bedding and towels if needed during their stay. 24/7 coin-operated laundry facilities are onsite (quarters only).

CHECK-IN & CHECK-OUT

• We offer contactless check-in. Check-in time is 4:00 PM. The guest will receive an email on the day of arrival with a 4-digit code that can be used to access the room throughout the stay. A code will also be provided for the onsite laundry/vending rooms.
• Check-out is also contactless. Check-out time is 10:00 AM. The guest's room code will be deactivated after check-out at 10:00 AM. Further check-out instructions will be emailed to the guest prior to the departure date.

QUIET HOURS

Quiet hours are 10:00 PM to 8:00 AM. Televisions, voices, or other devices must always be kept at a respectful low level, and doors should be opened and closed quietly. If you become aware of a disruptive guest, please call or text (585) 236-4209.

FREE WI-FI ACCESS

Access to our Wi-Fi is free for registered guests. The access password will be emailed to the guest on the day of arrival.

SMOKE FREE

We do not permit smoking of any kind in our buildings or on the covered front porch. Smoking of any kind inside rooms will incur a $250 cleaning fee. This includes tobacco, cigarettes, cigars, marijuana, e-cigarettes, vaping/vape pens, illegal drugs, nicotine cartridges, hookahs, incense, and burning candles.

PARKING

• Free assigned parking for one vehicle per room.
• Building A: guests must park directly in front of their room.
• Building B: guests must park in the spot with the same number as their assigned room.
• Vehicle details (year, make, model, color, license plate) must be listed on the reservation.
• All vehicles are parked at the risk of the vehicle owner. Twin Rock Suites assumes no liability for any vehicle, occupants, or contents on the property.

SAFETY

• Carbon monoxide detectors and smoke detectors in every room and apartment.
• Fire extinguishers located on the exterior of all buildings and under kitchen sinks in all apartments.
• Well-lit parking lot and exterior security cameras.
• Building B is equipped with a sprinkler system and 24/7 fire alarm monitoring.

Twin Rock Suites reserves the right to act against any guest or visitor found to have tampered with smoke detectors or sprinkler systems. Removal of a smoke detector from a room will incur a fee.

PROPERTY RULES

• Rooms and apartments are single occupancy only. Only the registered guest is allowed to occupy the room.
• No cots, air mattresses, second beds, or sleeping on the floor, per fire code.
• No pets allowed.
• No smoking or vaping inside the room or on the covered front porch ($250 cleaning fee).
• Cigarette butts must be discarded properly — not in the parking lot or on the property.
• Do not flush anything but toilet paper (including wipes). Costs from clogging/damage will be charged to the guest.
• Do not pour cooking oil or grease down sink or tub drains. Costs from clogging/damage will be charged to the guest.
• No space heaters. No burning candles or incense. No grills of any kind on the property.
• No hanging items on walls or doors (no nails, no adhesives).
• No items may be left outside the room without the owner's consent.
• All garbage and recycling go in the dumpster in the parking lot.
• One car per unit; no unregistered vehicles on the property.
• No loud noise — quiet hours are 10:00 PM to 8:00 AM.
• Windows must be closed in winter months to prevent heat loss.

Guest hereby grants the Owner and their agent(s) access to the room for repairs and cleaning as needed, and waives the normal 24-hour notice requirement.

This property is privately owned. We reserve the right to refuse service to anyone and are not responsible for accidents, injury to guests, or loss/theft of personal property of any kind.

The registered guest(s) is/are responsible for any damages caused by themselves or any member of their party or visiting guests.

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